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COVID19 update for members - Office closures: The health and well-being of our members and our team are our priority. With the evolving situation regarding COVID-19, and in response to the government’s recommendations around social distancing, our offices are closed for walk-in support temporarily. First State Super is the owner of StatePlus and manages both the StatePlus and First State Super investment portfolios. You will find regular and relevant updates on COVID-19 on the First State Super website here. As usual, we are also able to support you via our phone channels and online member portal.

Contact StatePlus

For over 25 years, we’ve helped thousands of people with retirement goals, saving and investment strategies and wealth creation. You’re one step closer to seeing how our expert advice and decision support can help you.

Now that you know a little about us, we’d like to know about you. Please fill out your contact details below and we’ll be in touch with you as soon as possible.

Or, if you prefer, give us a quick call on 1800 620 305 (weekdays: 8.15am - 8.15pm).

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Complaint Management
Our aim is to resolve your complaint as quickly as possible. For complaints related to advice, within 45 days. For complaints related to your superannuation account, within 90 days.

During this time, we will update you on the progress of your complaint. If the resolution of your complaint will take longer than these timeframes, we’ll contact you and keep you updated.

If our response to your complaint does not resolve it to your satisfaction or within the timeframes above, you can complain to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers:

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.

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