Financial Services Guide (FSG)
This Financial Services Guide (FSG) provides you with information about First State Super Services Pty Ltd ACN 633 384 059, Authorised Representative No. 1278650, (FSS Services, we, our, or us) to help you decide whether to use the financial services we provide.
The distribution of this FSG by FSS Services has been authorised by State Super Financial Services Australia Limited ABN 86 003 742 756 (StatePlus) under its Australian Financial Services Licence (AFSL) number 238430.
This FSG is issued by us and explains:
- Who we are;
- The services and products which are available to you;
- How we and our planners are remunerated for these services;
- How we look after your personal information;
- Our internal and external complaints handling procedures transactions, and
- We act specifically for you under our own financial services licence.
Neither FSS Trustee Corporation (FTC), as trustee of the First State Superannuation Scheme or the SAS Trustee Corporation (STC takes any responsibility for the services offered by FSS Services. Neither they nor FSS Services guarantees the performance of any product recommended by FSS Services, or provided by StatePlus or First State Super.
Who is StatePlus?
With origins dating back to 1990, StatePlus has a strong heritage of providing specialist retirement financial services to Australians.
StatePlus is licensed under the Corporations Act to provide financial services and products to you as outlined in this guide. All financial services offered will be provided by a suitably qualified employee of FSS Services as an authorised representative of StatePlus.
When providing financial advice and arranging for product transactions, we act specifically for you under our appointment with StatePlus.
In accordance with our obligations under the
Corporations Act, we (and StatePlus) hold professional indemnity insurance in respect of our regulated activities.Locations
We have offices located across Australia. Go to www.stateplus.com.au/locations for details of our office locations.How to instruct and contact us
You can contact us and/or instruct a planner by:
- Writing to us at GPO Box 5336, Sydney NSW 2001,
- Calling us on 1800 620 305, or
- Contacting your nearest regional office (see www.stateplus.com.au/locations)
Relationship between First State Super, FSS Services and StatePlus
In 2016, First State Super – one of Australia’s largest industry superannuation funds – acquired StatePlus. Combined, the two organisations help everyday Australians get the most out of their superannuation and retirement.
To capitalise on our increased scale and deliver improved efficiency to our clients, on 1 July 2019 the following products were transferred to the First State Superannuation Scheme (ABN 53 226 460 365):
- Allocated Pension Fund
- Term Allocation Pension Fund
- Flexible Income Plan
- Transition to Retirement Pension
- Personal Retirement Plan, and
- Tailored Super Plan
From 1 July 2019, FTC as the Trustee of the First State Superannuation Scheme, became the issuer of each of these products.
FTC, as the Trustee of the First State Superannuation Scheme, owns First State Super Holdings Pty Ltd, which owns:
- FSS Services; and
- First State Super Product and Administration Services Pty Ltd (FSSPAS).
FSSPAS, as the Trustee of the FSS Product Services Trust, owns StatePlus.
StatePlus continues to be the responsible entity for the StatePlus Investment Funds and the trustee of the Fixed Term Pension Plan.
First State Super’s products are included on StatePlus’ Approved Product List. None of FSS Services, FSS Services’ employees, StatePlus, or StatePlus’ employees receive any commissions from the placement of monies into First State Super.
Some directors and executives of First State Super are also directors of StatePlus.
The advice and services we can provide you
StatePlus is authorised to issue interests in its own managed investment schemes, as well as operating managed investment schemes which hold financial assets.
As an authorised representative of StatePlus, FSS Services is authorised to provide you with general and personal advice in relation to certain financial products, as well as arrange transactions for you on these products.
We set out below a list of the areas of advice we can help you with as well as the products and services we can arrange.
We can provide advice in the following areas:
- Retirement planning
- Wealth creation
- Cashflow and budgeting management
- Retrenchment and redundancy planning
- Accessing Centrelink and other government benefits
- Aged care issues
- Personal risk management including life insurances
*Limited to general advice on securities as an asset class. We can advise on and arrange for the following products and services:
- Deposit products
- Retirement income streams, and annuities
- Managed investments, including investor directed portfolios services
- Government debentures, stocks and bonds
- Life insurance products, including insurance bonds and funeral bonds
- Life risk insurance products
Our planners will only recommend financial products which have been authorised by us. While there may be other products on the market that may also suit your circumstances, our planners will only recommend products that StatePlus or First State Super issue, or other products that have been thoroughly researched and we consider meet the needs of our clients.Superannuation Advice Team
For eligible First State Super members accessing simple, single issue advice, it will be limited to their existing superannuation interest. Eligible First State Super members are defined as those invested in the following First State Super accounts: Personal Super; Employer-Sponsored Super; Ambulance Officers’ Super; Police Blue Ribbon Super; Transition to Retirement Income Stream; and Retirement Income Stream.
Documents you may receive from us
When we provide you with personal advice, you will normally receive a Statement of Advice (SoA) at that time. Your SoA will include important information regarding the basis of the advice, details of the fees that apply to the recommended products and details of remuneration paid (if any) related to the advice.
If we provide you with further advice, another SoA may not be required. Where another SoA is not required, we may provide you with a Record of Advice (RoA).
You can ask for a copy of these at any time from your financial planner or by contacting us using the details in this guide.
If we recommend a new financial product we will also provide you with the relevant Product Disclosure Statement (PDS). The PDS contains information about the particular product including details of features and benefits and the fees and charges. It will assist you in making an informed decision about the product.
Paying for the services we provide
There are two different ways of getting advice. You can:
- Partner with FSS Services for regular advice; or
- Work with us whenever you need.
You can elect to see a planner at one of our locations, or you can talk to a planner over the phone, giving you choice and flexibility in how you want to deal with us.
The fee charged to you will depend on:
- The nature of the advice we provide;
- Whether the advice is needed for a specific situation or is ongoing;
- Whether the advice is relatively simple such as making additional contributions to your super fund; or
- More complex such as developing your retirement plan.
No fee is payable for your initial appointment with a FSS Services financial planner. This provides an opportunity for us to get to know you and to understand your situation, your financial needs and the complexity of the potential advice required.
Once your advice needs are identified, we will discuss and agree the fees and the scope of advice with you. This will be documented in an agreement and you will therefore know the services to be provided to you and an estimate of what they will cost, before any services commence.
The actual costs will also be outlined in your advice document when the advice is finalised.
You may choose to pay fees directly to us or, where possible, they may be deducted from your product.Superannuation Advice Team
Advice received by eligible First State Super members on their existing superannuation interest, is provided at no additional cost. First State Super pays StatePlus a fee to provide this service. The cost of providing this service is deducted out of the administration fee First State Super charges its members.
The fees you pay for our advice and services will reflect the advice you need and may be based on:
- A set dollar amount that is agreed between you and us. Fees can range between $660 and $8,500 (including GST) depending on the complexity of the advice;
- A percentage based fee for ongoing advice of up to 0.75% pa. This is calculated on the value of assets in the following products: Flexible Income Plan, Allocated Pension, Term Allocated Pension, Transition to Retirement Plan, Tailored Super Plan, Personal Retirement Plan, Investment Fund A and Investment Fund B, up to the maximum advice fee of $8,000 (including GST).
- Can be deducted from these product(s) and paid to StatePlus;
- Is generally calculated daily and deducted from your account, monthly, in arrears; or
- A combination of the above.
Where the fees are calculated at the time the personal advice is given, these will be disclosed at same time or as soon as practicable after that time.Specialist Advice fees
If the advice we provide to you is in relation to ‘specialist advice’ (personal insurances and aged care or voluntary redundancy), we may charge you an additional one-off advice fee.
Any additional advice fees payable will be agreed with you prior to providing you with our advice and will be confirmed in documentation received from us. You are able to pay the advice fee directly to StatePlus.
What benefits are received?
StatePlus is paid the advice fees described in the previous section.
Our financial planners are paid a salary and may be eligible for an incentive payment twice a year based on the achievement of pre-determined compliance, professional and service standards, as well as business objectives. These payments cannot be ascertained at the time this FSG is provided to you.
StatePlus receives product fees in relation to the StatePlus Investment Funds and StatePlus Fixed Term Pension Plan as described in the relevant product disclosure documents and updates.
As part of the payment for advice services that involve insurance, StatePlus may receive commissions from the life insurer recommended to you. These payments are not a further cost to you.
This upfront commission is up to 66% of the initial annual premium amount. For example, if your insurance premium is $2,000 the life insurance provider may pay StatePlus an upfront commission amount of up to 66%, equivalent to $1,320 (including GST). In addition to the upfront commission payment, StatePlus may also receive ongoing commissions of up to 22% per annum based on the renewal of your premium for as long as you hold the policy.
The amounts that are received by StatePlus will be disclosed in the advice document once a product is recommended.Superannuation Advice Team
StatePlus Superannuation Advisers are paid a salary and may be eligible for an incentive payment once a year based on the achievement of pre-determined compliance, service standards as well as business objectives. These payments cannot be ascertained at the time this FSG is provided to you.Alternative forms of remuneration
Our financial planners, Executives and Directors may receive the occasional gift or invitations to events from a product provider or referral partnership, although it is rare.
How is my personal information dealt with?
The privacy of your personal information is important to us.
We collect your personal information to ensure we are able to provide you with the advice, products and services most appropriate to your needs. We maintain a record of your personal profile which can include details of your needs and objectives and your individual financial situation generally.
You may request access to the personal information that we hold about you by writing to us as outlined in our privacy brochure. A copy of our privacy brochure is available at each of our regional offices or on the StatePlus website at www.stateplus.com.au.
What should I do if I have a complaint?
If, for any reason, you are not satisfied with the advice or service you receive from us, you are entitled to make a complaint.
We have established procedures to ensure all complaints are resolved quickly and fairly, free of charge.
If you wish to make a complaint about any aspect of our advice or service you should:
- Lodge your complaint with the regional office employee you deal with; and/or
- Contact the local Regional Manager of the office where you received advice.
Alternatively, you can contact the Complaints Manager by writing to us at GPO Box 5336 SYDNEY NSW 2001 or by email to email@example.com.
External complaint handling processes
If you do not receive a satisfactory outcome to your complaint you can lodge a complaint with an external complaints handling service.
The Australian Financial Complaints Authority (AFCA) is available to deal with complaints from consumers in the financial services industry. Contact details for AFCA are as follows:
The Australian Securities and Investment Commission (ASIC) also has an info line on 1300 300 630 which you may use to make a complaint or obtain information about your rights.
If you have concerns involving ethical and professional conduct, you may wish to consider raising your concerns with the Financial Planning Association of Australia (FPA). They can be contacted at GPO Box 4285, Sydney NSW 2001.
These services are provided to you free of charge.
If you have any questions about products or services, or would like to instruct a planner please contact your local regional office
www.stateplus.com.au/locations call 1800 620 305
GPO Box 5336, Sydney NSW 2001
Issue date: 1 December 2019