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Financial Services Guide (FSG)


This Financial Services Guide (FSG) provides you with information about State Super Financial Services Australia Limited trading as StatePlus ABN 86 003 742 756 (StatePlus, we, our, or us) to help you decide whether to use the financial services we provide.

This FSG is issued by us and explains:

  • who we are;
  • the services and products which are available to you;
  • how we and our planners are remunerated for these services;
  • how we look after your personal information; and
  • our internal and external complaints handling procedures and how you can access them.

Who are we?

StatePlus is licensed under the Corporations Act to provide financial services and products to you as outlined in this guide. All financial services offered will be provided by a suitably qualified employee of StatePlus. We are a member of the Association of Superannuation Funds of Australia (ASFA), and a Financial Planning Association of Australia (FPA) Professional Partner.

We were established in 1990 to provide specialised financial planning advice on the complexities of NSW public sector defined benefit schemes. In 2016 StatePlus was acquired by FSS Trustee Corporation (FSS). Today, we continue our association with State Trustee Corporation (STC) in providing a range of professional financial planning and investment services which are available to the general public as well as current and former public sector employees and their immediate family members. Our arrangements with STC are regulated under an Access Agreement defining the nature, cost and standard of services to be provided.

StatePlus has offices located across Australia.

You can contact us by:

  • writing to us at GPO Box 5336, Sydney NSW 2001, or
  • calling us on 1800 620 305 or your nearest regional office (see the Contact Us page on our website at

Our Australian Financial Services Licence (AFSL) number is 238430. In accordance with our obligations under the Corporations Act, we hold professional indemnity insurance in respect of our regulated activities.

We do not act as a representative of any other licensee, nor do we act on behalf of any third party in providing advice or other financial services to you. When providing financial advice and arranging for product transactions, we act specifically for you under our own financial services licence.

None of FSS Trustee Corporation (First State Super) as trustee of the First State Superannuation Scheme, the SAS Trustee Corporation (STC), New South Wales Government or any other Australian Government Authorities - Local, State, Territory or Commonwealth - or the Australian Defence Force, takes any responsibility for any of the services offered, and neither they nor StatePlus guarantees the performance of any product provided by StatePlus.

Relationship between First State Super and StatePlus

StatePlus is wholly owned by First State Super as trustee of the First State Superannuation Scheme. Where a First State Super product is issued following a recommendation by StatePlus, applicable product fees as detailed in the relevant product disclosure statement (PDS) are received by First State Super or otherwise paid as described in the (PDS). StatePlus does not receive any fee or commission from First State Super for recommending a First State Super product.

Some directors of First State Super are also directors of StatePlus.

The advice and services we can provide you

StatePlus is authorised to provide you with general and personal advice in relation to certain financial products, as well as arrange transactions for you on these products.

The following table sets out the areas of advice we can help you with as well as the products and services we can arrange.

We can provide advice in the following areas: We can arrange for the following products and services:
Saving through superannuation Superannuation
Planning for and managing retirement Managed Investments
Saving for the future and creating wealth Retirement income streams
Managing your cashflow and budgeting  
Planning in the event of a retrenchment and redundancy  
Accessing Centrelink and other government benefits  


Our planners will only recommend financial products which have been authorised by us. While there may be other products on the market that may also suit your circumstances, our planners will only recommend products that we or First State Super issue, or other products that have been thoroughly researched and we consider meet the needs of our clients.

Other documents you may receive from us

When we provide you with personal advice, you will normally receive a Statement of Advice (SoA). Your SoA will include important information regarding the basis of the advice, details of the costs applying to the products that we recommend and details of remuneration paid (if any) in relation to the advice.

If we provide you with further advice, another SoA may not be required. Where another SoA is not required, we may provide you with a Record of Advice (RoA).

You can ask for a copy of these at any time from your financial planner or by contacting us using the details in this guide.

If we recommend a new financial product we will also provide you with the relevant PDS. The PDS contains information about the particular product including details of any fees and charges relating to that product and will assist you in making an informed decision about the product.

Paying for the services we provide

StatePlus offers different ways of getting advice. You can be advised on an event at a point in time or partner with a planner for ongoing advice, called “life advice”. You can elect to see a planner at one of our locations, or you can talk to a planner over the phone, giving you choice and flexibility in how you want to deal with us.

No fee is payable for your initial appointment with a StatePlus financial planner. This provides an opportunity for us to get to know you and to understand your situation, your financial needs and the complexity of the potential advice required.

The fee charged to you will depend on the nature of the advice we provide. It will depend on whether the advice is relatively simple such as making additional contributions to your super fund, or more complex such as developing your retirement plan. It will also depend on whether the advice is needed for a specific situation or is ongoing.

Once your advice needs are identified, we will discuss and agree the fees with you in a Terms of Engagement. You will therefore know the services to be provided to you and an estimate of what they will cost, before any services commence.

The actual costs will be outlined in your advice document when the advice is finalised. No fees apply until the final advice is agreed.

You may choose to pay fees directly to us or where possible, they may be deducted from your product.

Our fees

The fees you pay for our advice and services will reflect the advice you need and may be based on:

  • A set dollar amount that is agreed between you and us where the advice is for a one off event. Event fees can range between $400 and $8,500 depending on the complexity of the advice. These fees can be paid directly to us or deducted from your product(s) and paid to us; or
  • A regular percentage-based fee when you enter into an ongoing advice relationship with us. The percentage based fee for ongoing advice is up to 0.75% pa of the value of assets in the products you hold, up to the maximum advice fee of $8,000. The fee can be paid directly to us or deducted from your product(s) and paid to us. Where deducted from a product, the fee is generally calculated daily and deducted from your account, monthly, in arrears. Your advice document will provide you with further information about our ongoing advice services and how ongoing advice fees are charged; or
  • A combination of the above.

All fees will be quoted on a GST inclusive basis.

What benefits are received?

StatePlus is paid the product fees described in the PDSs for the products it issues, as well as the advice fees described in the previous section.

Neither StatePlus nor employees of StatePlus who give advice receive commissions, or other benefits for giving that advice. These employees receive a salary and may be entitled to an incentive payment from us. All salaries and incentives paid to such employees are from the fees we receive for providing advice and operating our superannuation funds and managed investment schemes. They are not an additional cost to you.

The amount of incentive payable (if any) is based on meeting key performance indicators (KPIs). These KPIs are based on the services provided by the employee and compliance with our standards, policies and procedures, and the amount of advice revenue earned. The applicable KPIs will depend on the employee’s role. The amount of incentive payable is calculated based on funds in StatePlus and First State Super products but cannot be ascertained at the time this FSG is provided to you.

If applicable, incentives may be paid yearly or half yearly following 31 December and 30 June.

Alternative forms of remuneration

StatePlus financial planners, Executives and Directors may receive the occasional gift or invitations to events from a product provider or referral partnership, although it is rare. Details of any alternative forms of remuneration are available on a specially maintained Register which is available for your viewing from Head Office.

How is my personal information dealt with?

At StatePlus the privacy of your personal information is important to us.

We collect your personal information to ensure we are able to provide you with the advice, products and services most appropriate to your needs. We maintain a record of your personal profile which can include details of your needs and objectives and your individual financial situation generally.

You may request access to the personal information that we hold about you by writing to us as outlined in our privacy brochure. A copy of our privacy brochure is available at each of our regional offices or on our website at

What should I do if I have a complaint?

If, for any reason, you are not satisfied with the advice or service you receive from us, you are entitled to make a complaint. We have established procedures to ensure all complaints are resolved quickly and fairly.

If you wish to make a complaint about any aspect of our advice or service you should:

  1. Lodge your complaint with the regional office employee you deal with; and/or
  2. Contact the local Regional Manager of the office where you received advice.

Alternatively, you can contact the General Manager, Financial Planning by telephoning 1800 620 305 or writing to us at GPO Box 5336 SYDNEY NSW 2001 or by email to

External complaint handling processes

If you do not receive a satisfactory outcome to your complaint you can lodge a written complaint with an external complaints handling service.

The Superannuation Complaints Tribunal (SCT) can deal with matters regarding the conduct and decisions of trustees of superannuation funds and insurers in relation to insurance benefits provided under superannuation funds. Should your complaint not be satisfactorily resolved within 90 days, the matter may be referred to the SCT. Contact details for the SCT are as follows:

Locked Bag 3060, Melbourne VICTORIA 3001
Tel: 1300 884 114
Fax: 03 8635 5588
E-mail: or

The Financial Ombudsman Service (FOS) will consider all other matters. You should contact FOS if your complaint has not been satisfactorily resolved within 45 days of making a complaint.

Contact details for FOS are as follows:

GPO Box 3, Melbourne VICTORIA 3001
Tel: 1800 367 287
International callers: +61 3 9613 7366
Fax: 03 9613 6399

The Australian Securities and Investment Commission (ASIC) also has an info line on 1300 300 630 which you may use to make a complaint or obtain information about your rights.

If you have concerns involving ethical and professional conduct, you may wish to consider raising your concerns with the Financial Planning Association of Australia (FPA). They can be contacted at GPO Box 4285, Sydney NSW 2001.

Contact Us

If you have any questions about the products or services provided by StatePlus please contact your local regional office or 1800 620 305.

Issue date: 9 October 2017